FAQs
Below you will find some of the most common questions that we get asked by our customers. If you cannot find the answer to your query, then please get in touch with us and we will be more than happy to help you.
Customer Service Questions
If you’re a distributor willing to add the Smart Clamp systems to your offer, contact CELO Fixings USA Inc. here. If you are an installer looking for a distributor, find here the list of distributors with our products in stock. Also, you may contact us at info.us@celofixings.com or fill out a form indicating the address of your nearest retailer.
You can download our catalogue and any of our leaflets on our catalogue page. If you would like a printed catalogue, you can order one from the same page, just look for the shopping basket icon instead (It is free to receive).
We have a specialised team that are happy to provide technical support at any time. If you have any questions from understanding values and loads to installation guidance, do not hesitate to get in contact with us.
CELO has TAS or Technical Assistance Services in several locations to provide a fast and local repair service for customers around the world.
Currently, CELO has TAS in Spain, Germany, Hungary, Poland, Chile, Morocco, Czech Republic, Estonia, Latvia, and Serbia.
For all other countries please contact a CELO representative.
Contact us to get more information about our TAS.
Product Questions
GENERAL
Our products can come with a variety of different approvals and certifications, which we have marked with icons against all of our products. If you need help understanding all the different icons and symbols then please take a look at our user friendly guide here
We provide a wide range of fixings to suit all types of applications. If you are looking for a certain type of fixing but can't quite find what you are looking for then please get in contact and our team will be more than happy to assist you.
Yes. CELO sells a range of UL and RoHS-certified cable ties in differing lengths and colors. Our cable ties are in stock with guaranteed availability. To find out more about our cable ties please download the leaflet here.
Our products can come with a variety of different approvals and certifications, which we have marked with icons against all of our products. If you need help understanding all the different icons and symbols then please take a look at our user friendly guide here.
GAS NAILERS AND ACCESSORIES
Yes. Our direct impact fixings have been made so that their compatibility is based on the dimensions of the nose. They will be compatible with all other nailers that have the same nose dimensions.
We have put together all information about the nailer setup and troubleshooting on a clearly laid out page for you. Here you will also find maintenance videos, suitable accessories, and frequently asked customer questions about the tools.
Click to visit the FORCE ONE setup page - The best gas nailer in its class with extensive accessories.
Choosing the right size nail to work with your material and product can make a difference in its holding power. Usually, the size of the nail chosen is dependent on the type of material you will be nailing into.
To help you decide we have created this short guide on how to choose the right size nail, complete with recommendations for different materials and application videos
- 1 x FORCE ONE gas nailer
- 1 x Safety glasses
- 2 x Earplugs
- 2 x Battery
- 1 x Charger
- 1 x Carrying case
- 1 x Jam clearing tool
- 1 x Instruction manual
One fuel cell for the FORCE ONE will last 800 shots
The battery should last for about 3000 shots
The fuel cell has a minimum expiration date of 2 years as long as it is stored in temperatures between +5 and 25ºC
If you feel you need any replacement parts then please get in contact with the distributor or sales representative who sold you the FORCE ONE, or alternatively call our contact team and they will be more than happy to assist you.
In most cases, the issues are solved by following the recommendations provided in our maintenance videos. If you still have issues after reviewing them please contact your distributor or sales representative.
SMART CLAMPS
Yes. The multidiameter clamp Abranyl® ABT allows the pipe to expand and contract freely. Due to our patented closing system the pipes are not secured with a screw and nut, and therefore can allow for movement. The ABT is also made from a modified nylon that is more flexible compared to materials such as PVC and also perform well against temperature changes.
Our ABT has also been KIWA certified for plastic water pipes, where they have been tested at +90°C
After pushing your pipe inside the smart clamp you will hear a snapping noise and the dented closing of the clamp will remain closed.
We always work on outside diameter of the pipe. Just measure the outside diameter of your pipe, tube or conduit and check its diameter. Then select the smart clamp reference that fits to your pipe size. You will find our measures in our leaflet or the product pages of this site.
Our UL rated Smart Clamps are made of high technical nylon ensuring a safe installation of electrical pipes and conduits. Our smart clamps have a high load capacity up to 370 lbs which is far enough to hold any type of installation of electrical pipes and conduits. However, each clamp size has its own capacity and we have a chart to show the clamp’ weight bearing capacity. This chart can be found in the spec sheets of each clamp.
The Smart Clamp range is compatible with most of the gas nailers available although for the best performance and effortless installation we recommend you use the powerful, lightweight and ergonomic FORCE ONE.
The Smart Clamps are made of Nylon PA6, and can often be used where stainless steel is required. A full list of the properties of the clamps can be found in our leaflet.
These UL certificates and other technical documents can be downloaded in our download center.
Yes, the Smart Clamp can securely be installed outdoors and its performance is guaranteed during its lifecycle. The SSC, STC, and ABT are approved with UV certificates which be downloaded here. Our clamps have been tested following the ISO4892 norm. If you need more details please contact us at info.us@celofixings.com
Our patented system guarantees a secure and resistant locking of cable conduits and pipes. Just ensure you push the conduit into the clamp hearing its unique snap sound and you'll be set. We recommend you to try it yourself, we are confident you'll be surprised of its secure, fast and easy installation. Get a FREE trial kit here.
Yes, our clamps are UL 2043 certified as indicated in the file E480214 and the UL 2043 norm (Fire Test for Heat and Visible Smoke Release for Discrete Products and Their Accessories Installed in Air-Handling Spaces). The norm confirms that our clamps are suitable for use in Air-Handling Spaces in accordance with Section 300.22(C) and (D) of the NEC" for devices constructed of polymeric materials. Get an extract of the E480214 file here.
CONCRETE SCREWS
A hammer drill is recommended when drilling into concrete. The hammering motion helps break down the concrete while the drill rotation creates the hole.
Concrete screws may also be called concrete anchors, concrete fasteners, or by the brand name Tapcon screws.
Concrete screws are a quick and easy way of fastening to concrete, they do not require hammering like other fasteners. All you need to do is drill a hole, clean it out, and drive in the screw, which we recommend doing with an impact wrench.
The drill hole depth and diameter will depend on the size of the concrete screw being used. Please, make sure to consult the technical data sheet.
All concrete screws can be removed if necessary. This is perfect for when a project changes and fixtures need to be moved.
No. Concrete screws are directly screwed into the pre-drilled hole.
If you still have any queries then please get in touch with us and we will be more than happy to assist you.